House of George Privacy Policy

Welcome to the House of George W. Davies. Your privacy is important to us, and we are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our premises, use our services, or interact with our website. 

 

1. Who We Are 

House of George W. Davies 
Address: 38-40 High Street, Broadway, Worcs, WR12 7DT 
Email: info@houseofgeorge.uk 
Phone: +44 1386 240118 
Data Controller: House of George W. Davies 

 

2. What Information We Collect 

We may collect and process the following types of personal data: 

• Identity Data: Full name, date of birth, nationality. 

• Contact Data: Email address, phone number, postal address. 

• Booking Data: Check-in/out dates, room preferences, payment details. 

• Technical Data: IP address, browser type, operating system. 

• Usage Data: Information about how you use our website and services. 

• Marketing Preferences: Your communication preferences and consent status. 

• CCTV Footage: For safety and security, CCTV is in use on the premises. 

 

3. How We Collect Your Information 

We collect personal data through: 

• Our website (e.g., online booking forms) 

• In-person check-in/check-out 

• Email or telephone enquiries 

• Third-party booking platforms (e.g., Booking.com, Expedia) 

• CCTV systems on our premises 

 

4. Why We Use Your Data (Legal Bases) 

We process your personal data for the following reasons: 

Purpose 

Legal Basis 

To manage bookings and provide hotel services 

Contract 

To communicate with you about your reservation 

Legitimate Interest 

To process payments and issue invoices 

Legal Obligation / Contract 

To comply with UK law (e.g., guest registration requirements) 

Legal Obligation 

To improve our services and website 

Legitimate Interest 

For marketing (with your consent) 

Consent 

Security and fraud prevention (e.g., CCTV) 

Legitimate Interest 

 

5. Sharing Your Information 

We may share your personal data with: 

• Trusted service providers (e.g., payment processors, IT support) 

• Law enforcement or government authorities if required by law 

• Booking platforms you used to make a reservation 

• Our accountants, legal advisors, and insurers 

We do not sell your data to third parties. 

 

6. Data Retention 

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting obligations. For example: 

• Booking data: up to 7 years (for tax and legal compliance) 

• CCTV footage: up to 30 days, unless required for investigation 

• Marketing consent: until you withdraw consent 

 

7. Your Rights 

Under the UK GDPR, you have the right to: 

• Access your personal data 

• Request correction of inaccurate data 

• Request erasure ("right to be forgotten") 

• Restrict or object to processing 

• Withdraw consent at any time 

• Lodge a complaint with the Information Commissioner’s Office (ICO) 

To exercise your rights, contact us at info@houseofgeorge.uk. 

 

8. Data Security 

We use appropriate technical and organisational measures to protect your data, including encryption, access controls, and staff training. However, no system is 100% secure, and you provide data at your own risk. 

 

9. International Transfers 

If your personal data is transferred outside the UK (e.g., through a third-party booking platform), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions. 

 

10. Cookies and Website Usage 

Our website may use cookies to enhance your browsing experience. You can set your browser to refuse some or all browser cookies or to alert you when websites set or access cookies. For more information, refer to our Cookie Policy. 

 

11. Changes to This Privacy Policy 

We may update this policy from time to time. The latest version will always be available on our website, and where appropriate, we will notify you of significant changes. 

 

12. Contact Us 

If you have any questions about this Privacy Policy or how we handle your data, please contact: 

Data Protection Officer (DPO) 
House of George W. Davies 
Email: info@houseofgeorge.uk 
Phone: +44 1386 240118