Question 1

What are your check-in and check-out times?

Accepted Answer

15:00 / 11:00

Question 2

Do you offer late check-out or early check-in options?

Accepted Answer

Early check-ins and late check-outs are subject to availability. We will endeavour to accommodate any requests but these cannot be guaranteed.

Question 3

What is your cancellation and refund policy?

Accepted Answer

Rooms booked using the flexible rate can be cancelled no later than 7 days prior to arrival.

Question 4

Are there any special packages or seasonal offers?

Accepted Answer

Offers will be advertised on our website and social channels.

Question 5

Are the rooms pet-friendly?

Accepted Answer

Service Animals are welcome.

Question 6

Do rooms have air conditioning/heating?

Accepted Answer

All rooms have heating. Selected rooms have air conditioning.

Question 7

Is Wi-Fi available throughout the hotel?

Accepted Answer

Yes.

Question 8

Are there accessible rooms for guests with mobility needs?

Accepted Answer

Yes.

Question 9

Is parking available onsite or nearby?

Accepted Answer

There is a secured car park with limited spaces for hotel guests only.

Question 10

Can I host a private event or celebration at the hotel?

Accepted Answer

Requests can be made to the reservations team.

Question 11

Are children allowed?

Accepted Answer

We do not provide a children’s menu in the restaurant or bar, but children of dining age are welcome if ordering food. We are unable to accommodate non-dining guests of any age due to the limited capacity of the restaurant. Please reach out to us to discuss if there are any unavoidable circumstances.
We recommend hotel guests be of 12 years of age or older, but we will consider accepting younger guests depending on circumstances.

Frequently asked questions